Scot Energy Efficiency Ltd (“we”, “us”, “our”) operates the website newboilerglasgow.com. This Privacy Policy explains how we collect, use and protect your personal data when you use this website or request a boiler or heat pump quote from us.
1. Who we are
Scot Energy Efficiency Ltd is the data controller for the personal information you provide through this website. Our contact details are:
- Company: Scot Energy Efficiency Ltd
- Company number: 17408629
- Registered office: 66 Paul Street, London EC2A 4NA
- Address: 66 Paul Street, London, EC2A 4NA
- Phone: 0141 230 0198
- Email: info@scottishenergyefficiency.co.uk
2. What information we collect
When you fill in our quote form or contact us, we may collect the following personal information:
- Your name
- Your phone number
- Your email address
- Your postcode
- Details of your enquiry, including the type of heating system you are interested in and any additional message you provide
- The page URL from which you submitted the form
We do not collect any special category personal data (such as information about your health, race or religion) through this website.
3. How we use your information
We use the personal information you provide for the following purposes:
- To respond to your enquiry and arrange a no-obligation survey and quote
- To contact you about your enquiry by phone, email or WhatsApp
- To provide you with a written quote following the survey
- To arrange and carry out the installation, if you choose to proceed
- To maintain records of our communications with you for customer service purposes
4. Legal basis for processing
We process your personal information on the basis of your consent, which you give by submitting the quote form and ticking the consent checkbox. You can withdraw your consent at any time by contacting us using the details above.
5. Who we share your information with
We share your information with our MCS-certified installation partner so they can carry out the survey and, if you proceed, the installation. We may also use third-party service providers (such as the service that transmits form submissions to us) to process your data on our behalf. These providers act as data processors and only handle your data in accordance with our instructions.
We do not sell your personal data to third parties, and we do not share it for marketing purposes with any organisation outside of the Scot Energy Efficiency Ltd group.
6. How long we keep your data
We keep your personal information for as long as is necessary to fulfil the purposes described above. If you request a quote but do not proceed with an installation, we will retain your details for a reasonable period to respond to any follow-up queries, and then delete them. If you proceed with an installation, we will retain your details for the duration of any applicable warranty period and as required by law.
7. Your rights
Under data protection law, you have the following rights:
- The right to access the personal data we hold about you
- The right to request that we correct inaccurate or incomplete data
- The right to request that we delete your personal data
- The right to withdraw your consent at any time
- The right to object to or restrict the processing of your data
- The right to data portability
To exercise any of these rights, please contact us using the details in section 1. If you are unhappy with how we have handled your personal data, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.
8. How we protect your data
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss or disclosure. Access to your data is restricted to authorised personnel who need it to carry out their duties. Form submissions are transmitted securely to our team.
9. Cookies
This website uses minimal cookies. For details, please read our Cookie Policy.
10. Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be published on this page with a revised date. We encourage you to review this page periodically.
11. Contact us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
- Email: info@scottishenergyefficiency.co.uk
- Phone: 0141 230 0198